Policies
Returns & refunds
We want you to be happy with what you ordered. If something isn't right, here's how returns work.
Return window
Most items can be returned within 30 days of delivery, unused and in their original packaging. Perishable items (feed, supplements) and personalized/custom items aren't eligible for return unless defective.
Starting a return
Contact us with your order number and the reason for the return. We'll confirm eligibility and send return instructions — please don't ship an item back before hearing from us, since our fulfillment partners' return addresses vary by product.
Refund timing
Once your return is received and inspected, we issue a refund to your original payment method within 5–10 business days.
Damaged or missing items
If an item arrives damaged or an order is missing something, contact us within 14 days of delivery with photos where possible — we'll send a replacement or refund at no extra cost to you.
Ready to start a return? Contact us